Privacy
What we do with your details
Short version: we use what you send to answer your enquiry, and for nothing else. We also count visits with Google Analytics, which never sees your name or anything you type. This page says exactly what is collected and by whom.
When you send an enquiry
The form asks for your name, how you would like us to get back to you, a phone number (if you choose WhatsApp or a call) or an email address (if you choose email), a description of what you want to store and the size you have in mind. There is an optional note field.
That goes to one place: an email to dukesstorage@gmail.com, which Jane Todd reads. It is used to answer you and to work out what size unit you need. It is not added to a mailing list, not sold, and not passed to anyone else.
The email sits in that inbox the way any other email would. If you would like your enquiry deleted, ask and we will delete it.
If the form can’t send for any reason, it offers to open WhatsApp or your email app with your enquiry already written out. Nothing is sent until you press send there yourself.
What the website itself collects
We use Google Analytics to see how many people visit, how they found us, and which parts of the site help them. Here is what that involves.
- What Google Analytics records. The pages you view, roughly where you are (to city level), your type of device and browser, the site that sent you here, and which buttons you press, such as WhatsApp, call or directions, or that an enquiry was sent. It never receives your name, number, email address or anything you type into the form.
- Cookies. Google Analytics sets two cookies (
_gaand one starting_ga_) so it can tell a returning visitor from a new one. They last up to two years unless you clear them. The site sets no other cookies: no advertising cookies and no logins. - No advertising. Google’s advertising features, including Google signals and ad personalisation, are switched off. We don’t use the data for ads and don’t sell it.
- How long it is kept. Detailed visit data is deleted after 14 months. Google processes it on our behalf and may do so outside South Africa.
- Opting out. Block or clear cookies in your browser, or install Google’s Analytics opt-out add-on. The site works exactly the same either way.
- Fonts and images are served from this site, not fetched from Google or anyone else.
- The map is off until you ask for it. The location section shows a photograph with a button. Only when you press it does a Google map load, and at that point Google will see the request the way it would on any site with a map.
- WhatsApp, phone and directions links hand you over to WhatsApp, your phone and Google Maps. Once you are there, their privacy terms apply, not ours.
Server logs
Sending the form records that an enquiry was received and whether the email went out. Your name and message are not written to those logs. The host running the site keeps its own access logs, which will include your IP address, as every web server does.
Your rights
Under the Protection of Personal Information Act you can ask what we hold about you, ask us to correct it, or ask us to delete it. Email dukesstorage@gmail.com or ring 076 194 2437 and we will sort it out.
Who to contact
Dukes Storage, Hampstead Park, Bishopstowe, Pietermaritzburg 3252.
Jane Todd · 076 194 2437 · dukesstorage@gmail.com
This is a plain-language notice describing how the website behaves, not legal advice. Dukes Storage should have it checked against POPIA, and against how enquiries are handled once they reach the inbox, before treating it as a formal policy.